2013 International DSI and Asia Pacific DSI Conference Proceedings
Papers Listed by Track and Chronological Presentation Session

Note: Paper titles shown in blue are links to the respective papers.   Those shown in black are papers that appear in the conference Program, but were not submitted for publication in the Proceedings.   In the case of a panel, tutorial or workshop which has a Proceedings write-up, the session title is the link to the text.
       
Accounting (AC)
 
[AC1] CEO COMPENSATION, IFRS CONVERGENCE & EARNINGS FORECASTS  
    "The Relative Performance of Composite Forecasts of Annual Earnings"Page 2
        by Pieter T. Elgers, May H. Lo, Wenjuan Xie, Emily Xu  
    "A Cross Sectional Study of the Determinants of US CEO Compensation"Page 3
        by Daniel Shim, Jooh Lee  
 
Asian Studies (AS)
 
[AS1] ASIAN BUSINESS STRATEGY  
    "A Case Study on Grameen Bank's Dynamic Business Model and Operation Performance"Page 4
        by Shwu-Chuan Chen, Sung-Po Chen  
    "How Can Asian Advantage Sustain Longer?"Page 5
        by Yuh-Yuan Tsai  
    "A Theory of Mergers and Acquisitions: Synergy, Private Benefits, or Hubris Hypothesis"Page 12
        by Hui Ko Chen, Chun-An Li, Kuan Mei Pan  
 
[AS2] ASIAN CONSUMER BEHAVIOR  
    "The Effect of Sensory Cues and Cognitive Load on Willingness to Pay"Page 34
        by Chih-Hui Shieh, I-Ling Ling, Po-Cheng Chen  
    "The Role of Attachment to Self-designed Product: The Mediator of Involvement in Shaping Evaluation"Page 44
        by I-Ling Ling, Chih-Hui Shieh  
    "The Negative Impact of Low Likability Celebrity Endorsers on Brand Advertising Effect"Page 51
        by Arthur Cheng-Hsui Chen, Ching-Wen Hsu  
 
[AS3] ONLINE & CLOUD COMPUTING IN ASIA  
    "Investigating Consumer Attitudes and Behavioral Intention Toward Online Mass Customization"Page 69
        by Jun-Fang Liao  
    "A Study of Online Perceived Value in Vietnamese Low Cost Carriers Market"Page 95
        by Viet Dung Trinh  
    "Affected by Network Externality on the Social Network Site: The Empirical Study of Transaction Cost"Page 104
        by Yu Ping Wu, Yuh-Yuan Tsai  
 
Business Ethics (BE)
 
[BE1] ETHICAL LEADERSHIP  
    "How to Enable Amoral Managers to Overcome Their Ethical Lethargy"Page 119
        by Lyse Langlois, Jennifer Centeno  
    "CSR Initiatives, Internal Legitimacy, Organizational Identification and Organizational Commitment"Page 122
        by Prieska Kharisma  
    "Construction or Destruction of Sense during the Formalization Process of Ethics in Organizations? The Case of a Pharmaceutical Company"Page 153
        by Samuel Mercier  
 
Business Law (BL)
 
[BL1] ORGANIZATIONS: LAW & CSR  
    "The Validity and Infringement of US Patents: A Comprehensive Empirical Examination"Page 154
        by John R. Allison  
    "Sustainability and CSR"Page 155
        by K. Kathy Dhanda  
    "Are We Our Brother's Keeper: Ethics, Esi and the Future of Civil Litigation"  
        by Vicki M. Luoma, Milton H. Luoma  
 
Case Studies (CS)
 
[CS1] CASE STUDIES: FOCUS ON HEALTH & HEALTH RELATED ISSUES  
    "Forecasting Pharmaceutical Life Cycles: A Case Study on How Drugs Are Prescribed in the NHS in the UK"Page 160
        by Samantha Louise Buxton, Marwan Khammash, Kostas Nikolopoulos, Philip Stern  
    "Medical Travel: Stakeholders' Perspectives and Intentions"Page 168
        by Corinne Karuppan  
    "Analyzing Co-Creation Process in Cluster Industry Using Agent Based Simulation Case Study: Solo Batik Industrial Cluster"Page 169
        by Utomo Sarjono Putro, Dhanan Sarwo Utomo, Pri Hermawan, Shimaditya Nuraeni, Khrisna Ariyanto  
 
[CS2] CASE STUDIES: FOCUS ON HUMAN RESOURCE MANAGEMENT & STRATEGY  
    "Hard Decisions to Learn From: A Journey"Page 174
        by Brendan D. Bannister, Raymond Kinnunen, Susan F. Sieloff, Krista L. Finstad-Milion  
    "Strategic Development Process in Two Large Companies in Indonesia"Page 197
        by Oni Bibin Bintoro, Jann Hidajat, Utomo Sarjono Putro, Pri Hermawan  
    "Institutional Background on Employees-Employers Negotiations"Page 214
        by Vasileios Bougioukos, Kostas Nikolopoulos, Shanti P. Chakravarty  
 
Corporate Social Responsibility (CR)
 
[CR1] WORKSHOP: FOR-PROFIT/NON-PROFIT PARTNERSHIPS: EDUCATION, SUSTAINABILITY & HUMANITARIAN AIDPage 220
    Coordinators: Laura P. Hartman, Nezih Altay, K. Kathy Dhanda  
 
[CR2] CSR & FIRM PERFORMANCE  
    "The Role of Corporate Social Responsibility in Employer Branding Strategy: From Legitimacy to Organizational Commitment"Page 221
        by Prieska Kharisma  
    "The Truth Will Set You Free: Firm Commitment to CSR"Page 253
        by Julia L. Dare  
    "An Empirical Examination of Corporate Citizenship in Taiwan"Page 255
        by Chung-Jen Wang, Chin-Pin Li, Ming-Tien Tsai  
 
e-Commerce (EM)
 
[EM1] E-COMMERCE CONSUMER ISSUES  
    "The Influence of Attitude and Brand Recognition Toward Purchase Intention of Online Advertising on Social Networking Sites"Page 265
        by Yusepaldo Pasharibu, Yenny Purwati, Ferry Jie  
    "Antecedence of Software Recommendation"Page 279
        by Albert H.C. Huang, Julia L. Dare, Guo-Qing Zhang  
    "A Comprehensive Approach to Capturing Website Quality Measures"Page 280
        by Leonie Jane Cassidy, John R. Hamilton  
 
[EM2] M-COMMERCE  
    "Analysis of the Factors Effecting the Adoption of Location-Based Services for Mobile Commerce"Page 290
        by Q.B. Chung, William P. Wagner  
    "Usage of Mobile Shopping from IS Continuance and Cultural Comparison Perspectives"Page 294
        by June Lu, Chun-Sheng Yu  
    "A Research of Factors Affecting Intention to Purchase Itmes of Mobile Social Network Games in Korea : Mainly with 'Scoring Type of' Social Network Games"Page 301
        by Jae Min Kim, Hyewon Lee, Young Joo Lee  
 
Entrepreneurship (EN)
 
[EN1] ENTREPRENEURSHIP MODELS & HISTORY  
    "New Venture Decisions - A Literature Review of the Entrepreneurial Heuristics and Biases"Page 308
        by Stephen X. Zhang, Javier Cuento  
    "Entrepreneurial Risk Taking: Influences of Culture, Education and Personality with Evidence from a Multi-Country Study"Page 332
        by Kern K. Kwong, Veena P. Prabhu, Minghao Shen, Stephen Mcguire, Robert Tang  
    "Social Enterprise and Entrepreneurship: A History of Ideas, Institutions, and Action"Page 352
        by Edwin Morris, Maling Ebrahimpour  
 
Finance and Financial Management (FI)
 
[FI1] FINANCIAL MANAGEMENT & CORPORATE GOVERNANCE  
    "The Intra Business Group Effects of Innovation Announcements"Page 358
        by I-Fen Chen, Shao-Chi Chang  
    "The Influence of Corporate Governance on the Financial Firms Performance during and After Global Financial Crises: Comparative Study between Developed Countries and Emerging Markets"Page 381
        by Betania Jezamin Setiawan  
    "Macroeconomic Shocks in the European Union: A Case Study on the German Banking System"Page 418
        by Antonios S. Sarantidis, Kostas Nikolopoulos, Jonathan Michael Williams  
 
Health Care Management (HC)
 
[HC1] HEALTH CARE EFFECTIVENESS, EFFICIENCY & UTILITY  
    "Patient-Centered Care and Its Predictors"Page 431
        by Ching-I Teng, Jui-fen Rachel Lu  
    "The Household Income Elasticity of Health Care Expenditures:an Empirical Evidence from Taiwan"Page 432
        by Ping Chang Lee, Hsin Hong Kang  
    "A Non-linear, Multi-objective, Auto-optimization Model for Allocating Resources to Centrally Funded Hospitals"Page 441
        by Lawrence V. Fulton, Nathaniel D. Bastian, Vivek Shah  
 
[HC2] HEALTH CARE PERFORMANCE IMPROVEMENT, QUALITY MANAGEMENT & PROGRAM EVALUATION  
    "A New Way to Improve the Ability of Social Interaction on Elderly People from the Aspect of Mental Health"Page 457
        by Cheng Ta Lin, Lu Yu Lin, Pao Cheng Hsu  
    "Promoting and Evaluating Total Quality Management in Nursing Department of Hospital"Page 462
        by HAMAYA Taro, YAMAJI Manabu, Ogihara Atsushi  
    "Readiness Factor for Applying Lean in Health Care"Page 469
        by Shahid Al-Balushi, Abdullah Al-hajri, Yahya Al-farsi, Rashid Al-abri, Amrik Sohal, Prakash J. Singh  
 
[HC3] HEALTH CARE PROVIDER BEHAVIOR & PSYCHOLOGY  
    "Applying Psychological Theories to Healthcare Personnel"Page 470
        by Ching-I Teng, Yuan-Yu Lo  
    "Effect of Relationship Types on the Behaviors of Health Care Professionals"Page 471
        by Yi-Tseng Lin, Shi-Woei Lin  
    "Why Some Physicians Accept Healthcare IT and Others Resist It: An Activity-Theoretic Analysis"Page 472
        by Anol Bhattacherjee, Christopher J. Davis, Neset Hikmet  
 
Human Resource Management (HR)
 
[HR1] HR PRACTICES  
    "The Importance of Leader-Member Exchange in Implementing Delegation among Chinese Managers"  
        by Therese Anne Joiner, Lynne C. Leveson, Steve Bakalis  
    "Strategy and HRM Practices Alignment, Role Stress and Individual Outcomes: A Multilevel Study"Page 488
        by Jia-Chi Huang, Chiung-Yi Huang, Hsu-Feng Hung  
 
Innovative Education (IE)
 
[IE1] INNOVATIVE EDUCATION  
    "Distance and Proximity: How Can a Remote Team Leader Bridge the Gap? Experiential Learning Through Tacksaari Oy's Procurement Team"Page 492
        by Krista L. Finstad-Milion, Brendan D. Bannister  
    "An Evolutionary Computation Approach for Automatically Constructing Concept Map to Evaluate the Quality of Test Question Establishment"Page 528
        by Ta-Cheng Chen, Peng-Sheng You, Yi-Chih Hsieh  
    "Methods of Integrated Collaborative Active Learning Development and Implementation at Institut Manajemen Telkom (Bandung, West Java, Indonesia)"Page 537
        by Eka Yuliana, Ella Jauvani Sagala, Nurvita Trianasari, Febe Sevtin, Runik Machfiroh, Yudhaningsih Saad, Astri Ghina  
 
International Business (IB)
 
[IB1] CRITERIA INFLUENCING DECISION-MAKING IN MNCS  
    "Franchising in Indonesia: An Empirical Study from Franchisee Perspective"Page 562
        by Carlin Tanzil, Peng S. Chan  
    "What Do Students and Adults Do When They Negotiate : A Qualitative Study of French Business Situations"Page 578
        by Guy Deloffre  
    "Effective Transfer of Marketing Knowledge for Higher Performance: Cases of Korean Subsidiaries of MNCs"Page 580
        by Byung Hee Lee, Peng S. Chan  
 
Knowledge Management (KM)
 
[KM1] KNOWLEDGE MANAGEMENT & LEARNING ENVIRONMENT  
    "Social Capital and Innovation: The Role of Co-Production"Page 604
        by Li-Wei Wu, Chung- Yu Wang  
    "Knowledge Management Initiative in Indonesian Higher Education: Open Access Institutional Repository in Academic Library"Page 629
        by Ida Farida, Jann Hidajat Tjakraatmadja, Bambang Rudito, Sulistyo Basuki  
    "The Effect of Cultural Intelligence to Knowledge Sharing Behavior in University Students"Page 641
        by Nur Arief R. Putranto, Achmad Ghazali  
 
[KM2] KNOWLEDGE MANAGEMENT & MNCS  
    "Enablers to Knowledge Management Implementation in Indonesian Medium Sized Manufacturing Enterprises - A Preliminary Study"Page 650
        by Oki Sunardi, Jann Hidajat  
    "Comparison of Factors Contribute to Knowledge Share between Employees in National and Multinational Company (Case Study in Jababeka Area-Indonesia)"Page 659
        by Soortien Anaconda Bangkara, Jann Hidajat  
    "A Multilevel Assessment of the Knowledge Conversion Process"Page 667
        by Hayward P. Andres  
 
Manufacturing Management (MM)
 
[MM1] MANUFACTURING MANAGEMENT - SCHEDULING  
    "A Study on Production Seat Planning for Make-to-Order Production with Make-to-Stock Parts"Page 668
        by JiaHua Weng  
    "Improved Job-Shop Scheduling Decision Through RFID"Page 675
        by Jongsawas Chongwatpol  
    "Optimizing the Performance of Lean Manufacturing Cells with Selective Cross-training Based on Chained Labor Flexibility"Page 693
        by Nallan Suresh  
 
[MM2] MANUFACTURING MANAGEMENT- LEAN PRACTICES  
    "The Prevalence of Lean Practices in U.S. Manufacturing: A Survey of Midwest Users"Page 694
        by Atul Agarwal, Nabih Elhajj  
    "Assessing the Importance of Toe Openness for Firm Performance: Does Coproduction Matter?"Page 703
        by Hung-Tai Tsou, Hsuan-Yu Hsu  
 
[MM3] MANUFACTURING MANAGEMENT INNOVATION  
    "The Antecedents and Consequences of Plant Closing Announcement"Page 712
        by Amitabh S. Raturi  
    "Social Innovation Through Appropriate Technology: What is the Initiative of Business Model?"Page 728
        by Jung-Hoon Lee  
    "An Overview of Mass Customization in Practice"Page 738
        by Samir Barman  
 
Marketing Theory & Practice (MK)
 
[MK1] CONSUMER ATTITUDES  
    "An Experimental Investigation of the Factors That Influence Wine Consumer Attitudes"Page 756
        by David Di Zhang, Iries M. Zhang  
    "Conceptualising Materialism in Handgun Purchasing Behaviour: A Research Agenda"Page 764
        by Viet Dung Trinh, Ian Phau  
    "Perceived Consumer Power and Consumer Complaint Behavior: The Direct and Indirect Influences of Consumer Awareness of Their Rights"Page 771
        by Shahid N. Bhuian, Eman Ali Al-enazi  
 
[MK2] INTERNATIONAL MARKETING  
    "The Impact of Market Orientation on Indonesian Manufacturer-Distributor Relationships"Page 783
        by I. Made Sukresna, John R. Hamilton, Singwhat Tee  
    "The Effect of Free Shipping Method on Consumers' Online Evaluation and Purchase Decision"Page 796
        by Yi-Jing Cheng, Wen-Hsien Huang  
 
[MK3] CONSUMER BEHAVIOR  
    "Customer Engagement and Service Innovation for Insurance Companies"Page 807
        by Ja-Shen Chen, Hua-Hung Robin Weng, Chao-Lun Huang  
    "Expectation Level of Real Estate Buyers Considering Real Estate Factors: The Case of Slovenia and Japan"Page 818
        by Bojan Grum, Darja Kobal Grum  
    "Service Competition and Top Service Designers: Impacts on Price and Quality"Page 835
        by Seung Jun Lee, Gregory Heim  
 
[MK4] MARKETING STRATEGY  
    "Influences of Consumer Review Websites and Official Company Websites on Consumer Decision Making Process with Varying Degrees of Expertise and Risk Aversion"Page 853
        by Somkiat Eiamkanchanalai, Nuttapol Assarut  
    "Evaluating the Impact of Advertising on Sales and Profitability in Apparel Industry"Page 865
        by D.K. Malhotra, Rashmi Malhotra, Elizabeth Mariotz  
    "Linking Car Racing Attendee Expectations and Values with Trust, Satisfaction and Loyalty Outcomes"Page 875
        by John R. Hamilton, Murray C. Prideaux, Singwhat Tee  
 
MIS/IS/DSS/IA/Expert Systems (MI)
 
[MI1] CLOUD COMPUTING & BIG DATA FOR ORGANIZATIONS  
    "A Study on the Effect of Organization's Environment on Acceptance Intention for Big Data System"Page 889
        by Eun Yeong Kim, Jung-Hoon Lee, Yeree Park  
    "Research About Factors Affecting the Continuous Use of Cloud Storage Service"Page 897
        by Chang Joong Jun, Jung-Hoon Lee, Dong Young Shin  
    "Cloud Computing Adoption in Taiwan: An Empirical Study"Page 907
        by Pei-Fang Hsu  
 
[MI2] ANALYTICAL DECISION SUPPORT SYSTEMS  
    "Assessing the Factors Influencing Analytics Investment Priorities Across Organizations"Page 928
        by Bruce Pollack-johnson, Suzanne Heller Clain, Matthew J. Liberatore, Carolyn Martin  
    "Discovering the Critical Factors That Influence Queensland Farmers' Effective Use of Internet Based Extension Tools."Page 932
        by Sherrill M. Cooper, Don Kerr, Kathy Lynch, Ian Layden  
    "Declarative Programming and Cognitive Load: Strategies for Reducing Task Complexity"Page 946
        by Leo Vijayasarathy, Gretchen Irwin  
 
[MI3] INFORMATION & TECHNOLOGY ADOPTION  
    "Analysis of the IT Solution Adoption Timing: Cases of Korean Companies"Page 949
        by Bong Moon Ha, Seung Ryul Jeong, Kyung Hoon Yang  
    "A Decision Support System Framework for RFID Technology Adoption"Page 977
        by Wai Hung Wong  
    "Adoption of Technology by Base of the Pyramid Farmers: An Extension of the "Utaut" Model"Page 1004
        by Kamala Gollakota, James B. Pick  
 
[MI4] AI AND EXPERT SYSTEMS  
    "Using Artificial Neural Networks to Visualize Poverty"Page 1005
        by Arnulfo P. Azcarraga, Rudy Setiono, Yoichi Hayashi, Calvin Tsoi Enriquez  
    "Observations on Virtual Firewalling Tools and Monitoring in Vmware Networks"Page 1024
        by Phoebe Butlin, Doug White, Jon Gabriel  
    "Assessing Mutual Funds Performance Using Data Envelopment Analysis"Page 1025
        by D.K. Malhotra, Rashmi Malhotra  
 
[MI5] INNOVATION USING INFORMATION SYSTEMS  
    "The Effects of Communication Support Level on Group Creativity in Different Time/Place Settings: An Exploratory Study"Page 1036
        by Janejira Sutanonpaiboon  
    "Party E-Service: Elucidating, Redefining, and Extending E-Services"Page 1049
        by Gang Chen, Waiman Cheung, Sung-Chi Chu, Chun Yip Leung  
    "Complementary Qa Analysis for Question-answering Websites"Page 1063
        by Yu-Hsuan Chen, Pei-Jung Lu, Duen-Ren Liu  
 
[MI6] WEBSITE APPLICATIONS & EVALUATIONS  
    "Clustering Fans and Moderator Posts on Facebook Brand Pages"Page 1077
        by Chia-Chi Wu, Kwei Tang, Yu-Hui Fang  
    "Target Audience's Rating of Higher Education Institutions' Website"Page 1078
        by Marzie Astani  
    "An Analysis of Social Activity Influences in Online Virtual Worlds"Page 1086
        by Kuan-Yu Chen, Hsiu-Yu Liao, Huai-Chun Chi, Duen-Ren Liu  
 
MS/OR: Techniques, Models & Applications (MS)
 
[MS1] MS/OR I  
    "Apply Ant Colony Algorithm to Test Case Prioritization"Page 1096
        by Chien-Li Shen, Eldon Li  
    "A Bureaucratic Reform Scenario Planning : Strategy Tool for Managing Behavior Change of Indonesia Civil Service Into Uncertain Futures."Page 1103
        by Oni Bibin Bintoro, Jann Hidajat, Utomo Sarjono Putro, Pri Hermawan  
 
[MS2] MS/OR II  
    "Modeling the Carry-over Effects of the Intangible Advertising Capital Into Dynamic Data Envelopment Analysis"Page 1105
        by Li-Ting Yeh, Dong-Shang Chang, Shih-Heng Yu  
    "Load Forecasting in a Utility Distribution System"Page 1106
        by Rajesh Tyagi, Prasoon Tiwari  
 
New Product Development & Project Management (NP)
 
[NP1] PRODUCT DEVELOPMENT: NEW MODELING  
    "Agent-Based Modeling for New Product Introduction Using Twitter"Page 1111
        by B.P. Kusumo Bintoro, Ferry Jie  
    "A System Dynamic Modeling Approach to Offshoring R&D Activities"Page 1122
        by R. Balachandra, Sagar V. Kamarthi  
 
Organization Behavior & Organization Theory (OB)
 
[OB1] SPECIFIC ORGANISATIONAL BEHAVIOUR ISSUES  
    "Collaboration Technology Favoritism for Social Interactions"Page 1135
        by Seng-Su Tsang  
    "The Effects of Social Exchange Perspectives on Employee Creativity: A Multilevel Investigation"Page 1156
        by Li-Yueh Lee, Sou Veasna  
    "Signalling Theory of Legitimacy"Page 1190
        by Olga A. Ivanova  
 
[OB2] IMPERATIVES FOR MANAGING THE WORK ENVIRONMENT  
    "Mechanisms Behind the Positive Effects of Social Support and Its Protective Effects Against Workplace Stress"Page 1214
        by John Rodwell, Julian Fernando, Andre W. Gulyas  
    "A Study to Explore the Joint Consequences of Transformational Leadership and Perceived Organizational Support"Page 1224
        by Chung-Jen Wang, Chin-Pin Li, Ming-Tien Tsai  
    "A Study of the Effect of Workplace Environment Management Practices on Employees' Behavior in the China Context"Page 1233
        by Stephen C.H. Ng, Victor P. Lau  
 
[OB3] WORKPLACE ENVIRONMENT  
    "Workplace Aggression in the Allied Health Context"Page 1255
        by John Rodwell, Defne Demir, Andre W. Gulyas, Rebecca Flower  
    "Do Organizational Supplies Fit Individual Needs? A Longitudinal Study in China"Page 1264
        by Chun-Sheng Yu, June Lu  
 
Quality & Productivity (QP)
 
[QP1] QUALITY MANAGEMENT I  
    "An Approach for Measuring Process Performance with Asymmetric Tolerances in the Presence of Measurement Errors"Page 1267
        by Dwi Yuli Rakhmawati, Chien-Wei Wu, Chao-Lung Yang  
    "ISO 9000 Implementation and Performance Improvement in Vietnamese Manufacturing Companies"Page 1279
        by Anh Chi Phan, Yoshiki Matsui, Nguyen Hue Minh, Luong Vu Mai Hoa  
    "Construction of a Tightened-Normal-Tightened Sampling Scheme by Variables Inspection"Page 1295
        by Alexander A. Nugroho, Chien-Wei Wu, Nani Kurniati  
 
[QP2] QUALITY MANAGEMENT II  
    "Effects of Supply Chain Quality Management on Quality Performance"Page 1305
        by Xiande Zhao, Haiju Hu, Jeff Hoi-Yan Yeung  
    "Waiting as a Signal of Quality When Multiple Extrinsic Cues Are Presented"Page 1308
        by Hao-Yuan Chan, Shi-Woei Lin  
    "Quality Gatekeeping at the Retailing Level: Supply Chain Analysis with Pricing and Quality Assurance"  
        by Mingming Leng  
 
Risk Management (RM)
 
[RM1] RISK MANAGEMENT  
    "Supply Chain Risk Assessment for Supply Chain Financing"Page 1309
        by Thomas Kwanho Yeung, Xiande Zhao, Qiuping Huang  
    "Modeling Portfolio Rebalancing by Modifying Utility Theory"Page 1314
        by Chunhui D. Xu, Yanli Huo, Takayuki Shiina, Min Huang  
    "Portfolio Management with Stochastic Volatility"Page 1318
        by Jiguang Han, Yunfe Zhai, Qiang Zhang  
 
Service Management (SM)
 
[SM1] SERVICE STRATEGY  
    "Investigate Customer Behavior Through Excessive Service in Tangible Facilities and Employees Responsiveness"Page 1327
        by Hua-Hung Robin Weng, Hui-Wen Wendy Wang  
    "The Role of Perceived Environment in a Service Setting: A Cross-Country Empirical Study"Page 1349
        by Erlinda N. Yunus, John C. Goodale  
    "The Study and Measurement of Urban Governance Toward the Justice Evaluation in the City of Tehran"Page 1350
        by Ali Maher, Mohammad Hossain Salarianzadeh, Farhad Sadr, Seyed Manaf Hashemi  
 
[SM2] SERVICE INNOVATION & PERFORMANCE  
    "The Effects of Intellectual Capital on E-Service Innovation"Page 1366
        by Shih-Wen Liao, Ja-Shen Chen  
    "Impact of Customer Traffic and Service Outsourcing on Service Triad Performance"Page 1379
        by Olga Perdikaki, Xiaosong Peng, Gregory Heim  
    "A Joint Optimal Control Strategy for Fare Pricing and Seat Inventory Control Decisions for an Airline with Demand Leakages"Page 1388
        by Syed A. Raza, Khurrum Jahangir Sharif  
 
Special Sessions (SP)
 
[SP1] PANEL: INCORPORATION OF SUSTAINABILITY IN ACADEMIC CURRICULA  
    Moderator: Norma Harrison  
    Panelists: Maling Ebrahimpour, Ronald D. Johnson, Ram Narasimhan, Soumen Ghosh, Thomas Callarman, K. Kathy Dhanda  
 
[SP2] PANEL: MEET THE EDITORS  
    Moderator: Maling Ebrahimpour  
    Panelists: Soumen Ghosh, Vijay R. Kannan, Stuart Christopher Orr  
 
Statistics & Decision Analysis (SD)
 
[SD1] APPLIED STATISTICAL METHODS  
    "Credit Scoring Using Neural Networks Trained with Augmented Discretized Inputs"Page 1412
        by Arnulfo P. Azcarraga, Yoichi Hayashi, Rudy Setiono  
    "Engaging Customers' Experience Through C2C Interaction in Value Co-Creation Process: Agent Based Simulation"Page 1427
        by Santi Novani, Utomo Sarjono Putro, Kyoichi Kijima  
    "Subadditivity in Resource Allocation: An Experimental Approach to Investigating the Effect of Unpacking Fund Categories"Page 1440
        by Ricky SK Wong  
 
[SD2] DECISION ANALYSIS  
    "Decision Analysis on Survey and Soil Investigation Problem in Power Engineering Consultant"Page 1458
        by Amy Maulany Setyaman, Yos Sunitiyoso  
    "Applying Rational Framework of Decision Making to Revise Corporate Strategy: A Case Study of a Technology Start-Up Company"Page 1465
        by Dimas Fajar, Yos Sunitiyoso, Leila Fatmasari Rahman  
    "Detecting Changes in Data with Long-range Dependence"Page 1492
        by Jonathan J. Wylie  
 
Strategy (SR)
 
[SR1] STRATEGIC PARADIGMS: NETWORK EFFECTS & STRATEGY DEVELOPMENT  
    "Leveraging Multiple Paradigm Approach to Examine the Strategy Development Process."  
        by Oni Bibin Bintoro  
    "A New Topological Game and Its Strategies"Page 1495
        by Bruce Burdick  
    "Strategic Decision Making Using Real Options Reasoning under Uncertainty - but What Uncertainty"Page 1496
        by Stephen X. Zhang, Ricardo Wurgaft  
 
[SR2] FIRM PERFORMANCE & DECISION-MAKING  
    "The Double-edged Sword of Technological Diversity in R&D Alliances: Moderators of the Relationship between Technological Diversity and Firm Performance"Page 1518
        by Yen-Chih Huang, Ming-Chao Wang, Cheng-Yu Lee  
    "Network Environment Analysis"Page 1560
        by Stuart Christopher Orr  
    "Why Do Firms Trade-Off or Accumulate Capabilities? Towards a Better Explanation"Page 1572
        by Alka A. Nand, Prakash J. Singh  
 
Supply Chain Management (SC)
 
[SC1] MANAGING SUPPLY CHAIN RISK  
    "A Taxonomy of Supply Chain Risk Management Strategies: Antecedents and Performance"Page 1573
        by Elena Revilla, Maria Jesus Saenz  
    "Measuring Supply Chain Risks in China from the Bank Perspective"Page 1601
        by Qiuping Huang, Xiande Zhao, Thomas Kwanho Yeung  
    "The Prerequisites for Achieving Supply Chain Resilience"Page 1619
        by Yu Cui, Masaharu Ota  
 
[SC2] SUPPLY CHAIN INTEGRATION  
    "Evaluating the Integration of Contract Manufacturers in an Advanced S&OP Process"Page 1630
        by Shao Hung Goh  
    "An Investigation of Supply Chain Integration and Firm Innovativeness: An Empirical Study of Indonesian-based Firms"Page 1643
        by Erlinda N. Yunus  
    "Volume Incentive Through Performance-Based Allocation of Business"Page 1644
        by Liping Liang, Derek Atkins  
 
[SC3] BUYER-SUPPLIER RELATIONSHIP  
    "Buyer-Supplier Relationship and Organizational Profile: Sources of Product Innovation in India and Pakistan"Page 1645
        by Muhammad Shakeel Sadiq Jajja, Shaukat Ali Brah, Syed Zahoor Hassan  
    "Trust and Supply Chain Management: Directions for Future Research"Page 1651
        by Rajeev Sawhney, Sabita Sawhney  
    "Unveiling the Fortune at the Bottom of the Pyramid: Learning and Insights from Middle Market Supply Chain Companies in an Emerging Market"Page 1678
        by Rakesh Singh, Vaidyanathan Jayaraman  
 
[SC4] INFORMATION TECHNOLOGY IN SUPPLY CHAIN I  
    "The Use of RFID Systems in Humanitarian Operations and Crisis Management"Page 1679
        by Pedro Reyes, Daniel W. Engels, Patrick Jaska  
    "A Crystal Ball: The Potential of Prototyping as a Research Method for Buyer-Supplier Relationship Concepts in Emerging Markets"Page 1680
        by Thorsten Alexander Migge, Sharon Purchase, Sandra Kiffin-Petersen  
    "Exploring Information Processing and Decision Making for Sustainable Supply Management"Page 1685
        by Jan Meinlschmidt, Kai Foerstl, Christian Busse  
 
[SC5] SUPPLY CHAIN DESIGN I  
    "The Influence of Supply Network Structure on Firm Innovation Performance"Page 1714
        by Marcus A. Bellamy, Soumen Ghosh, Manpreet Hora  
    "Bilateral Bargaining and Outsourcing Strategies in a Three-Tier Supply Chain"Page 1744
        by Yulan Amanda Wang, Pengfei Guo, Jeannette Song, Baozhuang Niu  
    "Price Competition with OEM-Remanufactured Products"Page 1749
        by Cheng-Han Wu, Yih Long Chang  
 
[SC6] INFORMATION TECHNOLOGY IN SUPPLY CHAINS II  
    "Resources Constraints, Capacity Limitations and Supply Information Sharing in a Supply Chain"Page 1767
        by Tien-Sheng Lee, Qiang Zhou  
    "Effect of Information Technology Enabled Supply Chain Process Integration on Firm's Operational Performance"Page 1784
        by Odkhishig Ganbold, Yoshiki Matsui  
    "Role of Information Technology in Supply Chain Systems: Technology Coherence and Technology Determinism Perspectives"Page 1791
        by Vikram Bhakoo, Prakash J. Singh  
 
[SC7] SUPPLY CHAIN DESIGN II  
    "Linking Market Orientation to Mass Customization Capability: An Organizational Learning Perspective"Page 1793
        by Zhiqiang Wang, Qiang Wang, Xiande Zhao  
    "The Evaluation and Selection of Supply Chain Models for Short-Life-Cycle Products"Page 1807
        by Xuenian Zhao, Qiang Zhou, Xia Pan  
    "The Effect of Supply Chain Decoupling Points on Demand Planning. An Empirical Study"Page 1819
        by Artur Swierczek, Natalia Szozda  
 
Sustainability (SU)
 
[SU1] CONTEMPORARY ISSUES IN SUSTAINABILITY  
    "Impact of Ethical Attributes of Services on Consumer Preference"Page 1839
        by Nai-Yu Liu, Huang Wen-Yeh  
    "Incorporating Sustainability Principles to Humanitarian Supply Chains"Page 1854
        by K. Kathy Dhanda, Nezih Altay  
    "The Interplay between Perceived Business Uncertainty and Organizational Capabilities in Firms' Response to Climate Change"Page 1855
        by Su Yol Lee, Robert Klassen  
 
[SU2] SUSTAINABILITY MODELS  
    "A Model for Sustainable Warehousing: From Theory to Best Practices"Page 1892
        by Tayyab W. Amjed, Norma Harrison  
    "Analyzing Tourist Flow from Japan to Taiwan"Page 1920
        by Yen-Hsun Chen, Hsin Hong Kang, Ping Chang Lee  
    "An Exploratory Study for Understanding E-waste Recycling"Page 1934
        by Amy Z. Zeng, Menglan Zhuang, Tony Manta